Return Policy 

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All Home Mobility Equipment

• Returns or exchanges may be requested within 3 business days of installation completion.

• A 50% restocking fee will be applied to all returns or exchanges.

• Customer is responsible for all removal and reinstallation costs.

• The equipment must be in like-new condition with no damage or wear.

• A Return Authorization (RA) number must be obtained before initiating the return process.

 

Stairlifts (Straight and Curved)

• No returns or exchanges are accepted for custom lifts once order has been placed and the lift is in production.

• All sales are final due to the custom nature of these products.

 

Additional Terms

• The company reserves the right to inspect the equipment before processing any refunds.

• Any modifications will void all return eligibility.

• Refunds will be processed only after the equipment has been successfully removed and inspected.

• The company is not responsible for any wall, floor, or structural repairs needed after stairlift removal.